IT Support Analyst

IT Support Analyst Hybrid £24,500 About the RoleWe''re recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You''ll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.You''ll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.ResponsibilitiesManage and resolve IT support tickets within SLAsTroubleshoot hardware/software issues for hundreds of users across multiple sitesSupport enterprise endpoint setup, upgrades, and rolloutsEscalate complex issues to senior engineersMaintain accurate IT records and documentationCollaborate and contribute to a team-focused cultureTechnologies and SkillsWindows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)Intune, Azure, DNS, DHCPEnterprise endpoint support/setupStrong problem-solving and communication skillsPrevious IT support/helpdesk experience preferredPositive, team-oriented attitudeBenefits£24,500 salaryHybrid working (3 days onsite / 2 remote)Funded training and certificationsMentoring from senior engineersFriendly, social, and collaborative team cultureRegular team events and social activitiesClear career ..... full job details .....