It Support Engineer FTC

8 Month FTC Hybrid Working Leicester Based (Open to London location) We are currently partnering with a well-established and growing insurance organisation to support the hire of an experienced IT Support Engineer. This is a fantastic opportunity to join a collaborative IT function within a business that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management and Resolution Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity Analyse and troubleshoot system faults, service disruptions, and performance issues Manage and resolve incidents and service requests within agreed SLAs Technical Support and System Maintenance Install, configure, and maintain hardware and software components Support infrastructure environments including servers, networking equipment, and core business applications Work collaboratively with service desk engineers and specialist IT teams to resolve more advanced technical issues User Support and Collaboration Work closely with end users to understand issues and provide clear, effective technical support Support escalated technical queries requiring deeper infrastructure or systems knowledge Share knowledge and contribute towards team development on recurring or complex technical issues Documentation and Continuous Improvement Maintain accurate records of ..... full job details .....