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Permanent

It Support Analyst

Edinburgh
money-bag £24000 - £28000/annum
Posted 3 weeks ago

Evolve-IT are delighted to bring to market a1st-Line IT Support roles based in Edinburgh. You will play a key role providing remote and onsite IT support including hardware troubleshooting for a diverse range of clients. You will diagnose and resolve IT-related issues, ensuring clients receive the best service possible.

Our client is a well-established Managed Service Provider who are renowned for growing and developing team members. This is a company where your IT skills can develop and flourish. You will be part of collaborative and dynamic team who deliver quality service to their clients.

Key responsibilities:

  • Working alongside the Service Desk Manager, providing 1st-line support and escalating to 2nd-and 3rd-line where appropriate.
  • Supporting clients through the support desk, via phone calls and online chats
  • Entering and resolving technical tickets in a timely and professional manner
  • Building and configuring hardware and equipment.
  • Identifying and conducting preventative maintenance on client sites.
  • Take pride in delivering an excellent service to clients

About you:

  • Solid MS365 and Azure experience.
  • Happy to work 5 days in the office, Edinburgh-City.
  • Excellent Customer Service Skills.

Nice to haves (not essential):

  • Basic Server and Networking experience.
  • Mac experience.
  • CompTIA and Microsoft certifications.

In return you will receive up to -28,000 per annum with a strong benefits package including private healthcare and opportunities to upskill and gain new certifications.

If you are a skilled techy with one to two years of IT Support experience and excellent customer service skills, this is the job for you.

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