IT Support Analyst

About the CompanyOur client is one of the UK''s leading designers, manufacturers and distributors of licensed home and lifestyle products, partnering with many of the world''s biggest entertainment, gaming, fashion and children''s brands. With over 20 years of success, they have built an outstanding reputation for designing and delivering innovative, high-quality products for major retailers across the UK and internationally.As a privately owned business with an entrepreneurial culture, they combine the agility of a growing company with the scale and expertise to work with globally recognised brands. Continued investment in people, technology and digital transformation makes this an exciting time to join a collaborative business where your ideas are valued, innovation is encouraged and you can genuinely influence the future of IT.The RoleReporting to the IT Infrastructure Engineer, you''ll play a key role in delivering first and second-line IT support across the business, acting as the first point of contact for technical issues while helping to maintain a secure, reliable and high-performing IT environment.Supporting both on-premise and cloud-based technologies, you''ll work across Microsoft 365, Hybrid Microsoft Entra ID (Azure AD), Windows Server and networking infrastructure, ensuring users receive a first-class support experience. Alongside day-to-day support, you''ll also contribute to infrastructure improvements, Microsoft 365 projects, security initiatives and the ..... full job details .....