IT Support Analyst 30,000 Per Annum37.5 hours per weekDudley Hybrid working: 2 days per week in office.Responsible for day-to-day management of the Jira Service Desk ticketing system for the IT Support function within the business, escalating issues where appropriate to the Systems Administrator and IT Manager. Ensure that the IT Support function works towards the agreed service standards and ensures any operational service degradation and interruption is communicated or escalated effectively.Good communication is vital and the role will involve supporting the existing infrastructure, applications and projects where appropriate.KEY DUTIES AND RESPONSIBILITIES: Provide onsite IT support to the businessBe the first point of contact for IT support for hardware or software issuesInvestigate IT support tickets logged via Jira Service Desk software, prioritising issues to ensure resolution times adhere to agreed service levelsOffice 365 user and tenant administration including Entra, Autopilot, Exchange, Teams and SharePointAdministration and maintenance of IT systems including 8x8 phone system, Jira, printers and network equipmentSupport end users and their work equipment when working either in the office or remotelyEnsure only authorised software is installed on work laptopsEnsure all hardware and software is ordered, configured and licensed as requiredEnsure new starter process is followed including setup of hardware and software accounts and deliver overview of systems and ..... full job details .....