IT Service Desk Engineer

1st Line IT Service Desk Engineer - Gloucester- 25,000I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills: O365 support and administrationSkills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experienceOutlook and email supportResponding to requests for support by logging and categorising incidentsTroubleshooting and resolving issuesEnsuring users are kept up to date and that SLAs are metBuilding, installing and configuring hardware and softwareWorking on an IT Service Desk as well as working on live infrastructure projects Benefits of the company/role include:Holiday allowanceCompany pensionProfit share schemeMicrosoft training courses and certificationsFantastic opportunties for career progressionThis represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent ..... full job details .....