IT Service Desk Analyst

IT Service Desk Analyst (1st / 2nd Line)

Central Birmingham (2-3 days onsite)
6 Month Contract (strong chance of extension)
-275 - -300 per day (Outside IR35)

We''re partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly.

This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support.

The role

You''ll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365.

You''ll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There''s also a strong focus on Intune for device enrolment, compliance, and endpoint support.

You''ll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment.

What they''re looking for

This role requires someone experienced who can contribute immediately in a busy environment.

Key skills:

• Windows 10/11 support
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender)
• Active Directory (user management, permissions)
• Microsoft Intune (device enrolment, compliance)
• ITSM tools (e.g. ServiceNow) and SLA-driven support
• Azure (Entra)
• Microsoft Defender/Sentinel
• Basic networking (DNS, DHCP, VPN)

The right fit

Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.