IT Service Delivery Manager

Service Delivery Manager - Warwick (Hybrid - 2 days on-site pw)Salary: c. £60,000 + benefitsExperienced IT Service Manager to lead service delivery and vendor management, working in an end user environment where the majority of IT services are outsourced. You will be managing key managed service providers (MSPs) during a major technology transformation. This is a high-impact role where you''ll shape supplier relationships and ensure optimal service performance working closely with IT and business leadership.Key ResponsibilitiesManage end-to-end service delivery and performanceMonitor SLAs/KPIs and drive continuous improvementBuild strong vendor relationships and handle escalationsLead governance forums and optimize contractual commitmentsAlign processes and coordinate incident managementAbout YouExperienced in ITIL, ideally V4Strong experience in service management and vendor governanceSkilled in multi-supplier environments with excellent stakeholder engagementHybrid role: 2 days on-site in Warwick, remainder remote.If you''re experienced managing 3rd party IT suppliers, and thrive on shaping supplier relationships, driving service excellence, please apply now for immediate ..... full job details .....