IT Service Desk Analyst

IT Service Desk Analyst (1st / 2nd Line)Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension)£275 - £300 per day (Outside IR35)We''re partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly.This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support.The roleYou''ll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365.You''ll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There''s also a strong focus on Intune for device enrolment, compliance, and endpoint support.You''ll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment.What they''re looking forThis role requires someone experienced who can contribute immediately in a busy environment.Key skills:Windows 10/11 supportMicrosoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender)Active Directory (user management, permissions)Microsoft Intune (device enrolment, compliance)ITSM tools (e.g. ServiceNow) and SLA-driven supportAzure (Entra)Microsoft Defender/SentinelBasic networking (DNS, DHCP, VPN)The right fitSomeone practical, organised, and easy to ..... full job details .....