IT Service Delivery Manager

IT Service Delivery Manager£55,000-£65,000 + Bonus4 Days Onsite per week, BrentwoodAre you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience?We''re working with an organisation that''s investing in the next phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business.This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching and mentoring others, driving operational improvements, and making the most of modern ITSM platforms through automation, AI-assisted capabilities, self-service and smarter ways of working to create a more efficient, proactive and customer-focused support function.The RolePeople leadership is at the heart of this opportunity.You''ll lead an established Service Desk team, helping individuals develop their technical capability, building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture.Alongside developing the team, you''ll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation and AI-assisted workflows through to self-service and knowledge management, ..... full job details .....