IT Operations Support Specialist

Are you ready to take the next step in your IT career? We''re looking for a proactive and enthusiastic IT Operations Support Specialist to join a dynamic and forward-thinking IT team. This role offers the perfect blend of hands-on technical support and exposure to enterprise infrastructure-ideal for someone eager to grow in the world of IT operations.What You''ll Be Doing:Service Desk SupportBe the first point of contact for IT support via phone, email, and ticketing system.Troubleshoot and resolve hardware, software, and network issues for both local and remote users.Handle user onboarding/offboarding, including account setup and equipment provisioning.Escalate complex issues to senior engineers and maintain clear documentation of incidents and resolutions.Infrastructure OperationsAssist with system checks, builds, and updates under the guidance of the Infrastructure Engineering team.Monitor system alerts and escalate issues as needed.Support asset inventory and hardware lifecycle processes.Contribute to IT projects and deployments.What You''ll Bring:3-5 years of experience in a technical support or service desk role.Solid understanding of Windows OS (desktop and server).Familiarity with Active Directory, ticketing systems, and remote support tools.Strong communication and customer service skills.Ability to work independently and collaboratively.Basic knowledge of networking, virtualization, and storage.Bonus Points For:Exposure to ITIL practices or certification.Experience ..... full job details .....