£60000 per annum
About the Role
The IT Operations Manager role, based in Birmingham with hybrid working (minimum three days on-site), offers a salary of £60,000 per annum on a full-time, permanent contract. This predominantly hands-on position focuses on technical delivery within a Microsoft environment, combined with team leadership duties. The successful candidate will ensure IT systems performance, security, and reliability, while driving improvements and project work. Key responsibilities include supporting and developing the IT Operations function, guiding junior team members, and managing daily infrastructure operations. Essential skills encompass Microsoft technologies, infrastructure management, and the ability to balance technical tasks with mentoring responsibilities.
IT Operations Manager
Location: Hybrid – West Midlands (minimum 3 days on-site)
Salary: £60,000 benefits
Overview
We’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.
This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.
Key Responsibilities
- Support and develop the IT Operations function, providing guidance to junior team members
- Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment
- Manage Change and Incident Management processes to minimise disruption
- Own the patching process across servers, endpoints, cloud, and network environments
- Oversee Service Desk operations and ensure strong end-user support
- Work closely with third-party vendors and technology partners
- Drive continuous improvement across IT processes and service delivery
- Support compliance and security-related initiatives
- Contribute to infrastructure and cloud-related projects
- Proven experience in an IT Operations or Infrastructure-focused role
- Strong hands-on technical expertise across Microsoft technologies, including:
- Microsoft Entra ID (Azure AD)
- Hyper-V
- Microsoft Purview
- Intune
- Azure Networking
- Experience supporting Service Desk / IT support functions
- Knowledge of Change and Incident Management processes
- Strong communication skills and ability to work across technical and non-technical teams
- Ability to take ownership and work independently
- Eligibility for SC clearance
- Azure certifications (e.g., AZ-104, AZ-305)
- Familiarity with frameworks such as ISO 27001, Cyber Essentials , or ITIL
- Experience with Microsoft 365 / Azure environments and migrations
- Proactive and detail-oriented
- Strong problem-solving skills
- Collaborative team player
- Interest in mentoring and supporting others
- Salary: £60,000
- Pension scheme
- Private healthcare
- Flexible benefits (including cycle to work / EV schemes)
- Ongoing training and development
- Hybrid working (minimum 3 days on-site)
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