IT Infrastructure and Support Manager

IT Infrastructure and Support ManagerLocation: Banbury- Onsite Salary: £55,000 - £65,000 per annum (dependent on experience) + excellent benefitsAre you an experienced IT Infrastructure leader ready to drive high availability, lead projects, and elevate service desk performance in a dynamic business environment?We are seeking a hands-on IT Infrastructure and Support Manager to lead the delivery and ongoing support of critical IT infrastructure. Reporting to the Head of IT Infrastructure, you''ll manage our IT Support Engineers, oversee VMware and Kubernetes environments, maintain Progress OpenEdge databases, and ensure seamless operations across the organisation.This is a key leadership role where you''ll shape infrastructure strategy, deliver impactful projects, and foster a culture of continuous improvement - directly supporting business growth and reliability.Key ResponsibilitiesOversee design, implementation, and maintenance of servers, networks, cloud platforms, storage, and virtualised environments (VMware + Kubernetes orchestration).Own core business systems, including monitoring, support, and maintenance of Progress OpenEdge databases.Manage day-to-day IT Service Desk operations - ensuring prompt issue resolution, high customer satisfaction, SLA/KPI adherence, and performance tracking.Lead infrastructure projects (upgrades, deployments, growth initiatives) - defining scopes, coordinating resources, delivering on time/budget, and minimising disruption.Drive security, ..... full job details .....