IT Infrastructure and Support Manager

IT Infrastructure and Support ManagerAnnual Salary: To be discussedLocation: BanburyJob Type: Full-timeWe are seeking an experienced IT Infrastructure and Support Manager to lead the delivery and support of IT infrastructure. This pivotal role involves managing infrastructure projects, overseeing the maintenance and reliability of critical systems such as Kubernetes, VMware, and Progress SQL databases, and ensuring the effective operation of the IT Service Desk.Day-to-day of the role:Infrastructure and Systems ManagementOversee the design, implementation, and maintenance of IT infrastructure including servers, networks, cloud platforms, and data storage.Take ownership of virtualised environments including VMware and container orchestration via Kubernetes.Maintain, monitor, and support core business systems including Progress OpenEdge databases.Ensure all infrastructure services are secure, well-documented, regularly updated, and meet business availability requirements.IT Support OversightManage the day-to-day running of the IT Service Desk, ensuring prompt resolution of issues and high levels of customer satisfaction.Develop and maintain SLAs and track KPIs to ensure performance trends are well managed.Drive a culture of continuous improvement within the IT support function.Project DeliveryLead the delivery of infrastructure projects to support business growth, system upgrades, or new technology deployments.Define project scopes, coordinate internal and external resources, ..... full job details .....