IT Helpdesk Engineer

IT ENGINEER

CITY OF LONDON - OFFICE BASED

-32,000 + FREE TRAVEL LONDON ZONE 1-6

A leading global Fortune 300 telecommunications company is hiring for a Helpdesk Engineer to join its team on a permanent basis. The company have a lovely modern office environment and do operate on a hybrid basis. They have great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!

The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner.

As IT Engineer your responsibilities will include:

• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
• Queuing management with IT support ticket system.
• Hands-on PC support and initial kitting skills.
• General administration and implementation skills on server environment.
• Basic knowledge about Microsoft Active Directory.
• The experience of design, installation and administration of any cloud is preferred.
• Understand and detailed planning and designing for enterprise IT environment.
• IT element configuration including day-to-day service delivery.
• Proof of concept testing and acceptance testing.
• Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems.
• Project and service delivery schedule management.
• Documented approach for implementation and modification.

The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products.

As IT Engineer you will:

• Have previous experience working for a global company
• Hold or be studying towards MCP Windows 10, CompTIA A+, ITIL Foundation v3
• The ability to speak Japanese is desirable but not essential

A great opportunity for an experienced Helpdesk Engineer to join a growing and highly successful telecoms business.

Send your CV to apply today.

May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.