IT Helpdesk Analyst

IT Helpdesk Analyst 3 Months initial contract Dagenham - On site full time (Working shift rotations - (Apply online only), (Apply online only) and (Apply online only).) 190.43 per day (Inside IR35) The IT Team is responsible for: - Providing the manufacturing facility with operational support for all IT applications and infrastructure across the plant. - Delivering specific IT projects within the plant (e.g., new applications, infrastructure, hardware). - Supporting the IT component of new model launches. - Acting as a single point of contact for all plant IT issues and coordinating with Central IT. - Ensuring adherence to IT policy throughout the plant.Responsibilities First-Level Help Desk Support: - Responding to phone calls to the Help Desk. - Performing Silas administrative tasks (e.g., password resets, account setup). - Handling general administrative IT tasks (e.g., modifying access levels). - Resolving software issues (remotely where possible). - Resolving hardware issues. - Logging hardware errors in accordance with existing maintenance contracts. - Installing application software on client machines.Daily Operational Tasks: - Conducting start-of-shift system checks. - Running backup services and managing tape storage. - Carrying out departmental maintenance and standards actions. - Assisting in creating, updating, and reviewing Single Point Lessons (SPLs). - Testing network and telephone sockets and verifying data transfer equipment. - Following local and corporate ..... full job details .....