IT Hardware and Applications Support (2nd line level) REF999

Key Responsibilities:

End user support for the UK sites with help of the ticket system (1 st

level and 2 nd

level; 2 nd

and 3 rd

level is provided by the global IT)Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])Support users with technical media solutions in conference rooms and meeting areas (hands on)Monitoring and solving backup problems (2 nd

level support is available by global IT)Hands on hardware supportAdministration and maintenance of the local IT infrastructure (e.g., UPS, AC’s)Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory, etc.Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk, etc.Network - assign IP addresses, connect local hardware to network, basic fault findingPrinters - basic fault finding, replace old or faulty hardwarePhones/mobiles/hand scanners/and other IT hardware - replace old or faulty ..... full job details .....