IT Field Service Support Engineer

IT Field Service Support Engineer (Northern Ireland)Belfast - remote with travel required 30,000 - 33,000 + car allowance + perm benefits A leading charity origination is currently recruiting for an IT Field Service Support Engineer who will work in a tech transformation programme, alongside providing local issue resolution, support, advice and guidance for Northern Ireland. One of your main responsibilities will be to analyse, troubleshoot and fix first- and second-line technical support for all technology-related infrastructure, architecture, software and supporting our end-users across the country. Key ResponsibilitiesIT For Service Users support1:1 support as well as any general IT support requiring a service visit after initial support or triage from our ServiceDesk.Printer support (ordering and moving MFD''s, configuration and support)Telephony and Communication platform Support (office landlines, broadband telephone lines and telephone systems, SIP and VOIP guidance)Service mobilisations, opening, closing, moving offices and changes to internal layout of offices.Corporate and Guest networks and Wi-Fi (installation, configuration and support) SkillsWorking knowledge of Microsoft Active Directory and Group PoliciesWorking knowledge of Ticketing Systems and Asset ManagementWorking knowledge of Microsoft Office 365Understanding of telephony technologies/terminologies would be advantageous (e.g. SIP, VOIP PSTN)Experience in installation of network and comms equipment ..... full job details .....