IT Field Service Support Engineer

IT Field Service Support Engineer (Northern Ireland)

Belfast - remote with travel required

-30,000 - -33,000 + car allowance + perm benefits

A leading charity origination is currently recruiting for an IT Field Service Support Engineer who will work in a tech transformation programme, alongside providing local issue resolution, support, advice and guidance for Northern Ireland. One of your main responsibilities will be to analyse, troubleshoot and fix first- and second-line technical support for all technology-related infrastructure, architecture, software and supporting our end-users across the country.

Key Responsibilities

• IT For Service Users support
• 1:1 support as well as any general IT support requiring a service visit after initial support or triage from our ServiceDesk.
• Printer support (ordering & moving MFD''s, configuration and support)
• Telephony & Communication platform Support (office landlines, broadband telephone lines and telephone systems, SIP and VOIP guidance)
• Service mobilisations, opening, closing, moving offices and changes to internal layout of offices.
• Corporate & Guest networks and Wi-Fi (installation, configuration and support)

Skills

• Working knowledge of Microsoft Active Directory and Group Policies
• Working knowledge of Ticketing Systems and Asset Management
• Working knowledge of Microsoft Office 365
• Understanding of telephony technologies/terminologies would be advantageous (e.g. SIP, VOIP PSTN)
• Experience in installation of network & comms equipment (routers, switches) and configuration of access points is advantageous.
• Cisco Meraki system knowledge is advantageous
• Experience in the set-up of mobile phones and apps and use of MDM is advantageous
• Experience in the configuration and support of printers including driver mapping is advantageous
• Essential to be organised and have attention to detail and good written and verbal communication skills.
• Essential to be able to support and communicate complex technical solutions to staff with a non-technical understanding