IT Field Delivery Engineer

Social network you want to login/join with:Why SCC?Excellent package: solid basic and company benefitsHybrid working and core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe''s largest privately-owned IT CompanyContract Type:

PermanentSalary Package:

£, plus large company benefitsHours:

am - pm Friday, Saturday, Monday, am - pm SundayInterview Process:

-stage processRole purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance or willingness to apply will be required for this role.Key responsibilities:Practice quick win processes.To repair, diagnose, and replace PCs, Laptops, Printers, Servers, retail equipment, and peripherals.To perform desk-side support for SCC clients as requested.Complete part movements (RMA generation and physical movement) timely and accurately, returning items as directed within company guidelines.Assist other engineers in delivering service to customers.Cover site roles as required due to planned or unplanned absence.Achieve KPI targets of visits/fixes per day.Communicate with Call Administration and the Branch to manage call details and SLA requirements.Utilize PDA to check and update calls promptly, reflecting work done in real time.Carry out any other reasonable requests from management.Perform customer rebuilds and configuration to desk.Carry out AV repairs and Printer repairs.Handle IMAC projects with minimal supervision.Participate in rota system coverage.Act as mentor to Grades through to Engineers.Train on new technologies such as AV or Cisco as needed.Step in for FDM or project manage when required.Comply with policies and guidelines, ensuring health and safety.Maintain professionalism and presentability at all times.Possess a full UK driving Licence where required.Respond promptly to management requests.Work overtime as necessary.Familiarize with customer policies and processes.Embrace training and develop skills to meet role standards.Maintain and adapt to new technologies.Keep company assets in good condition.Skills and experience:Always professional and presentable.Full UK driving licence.Excellent customer-facing skills.Self-motivated with good organizational skills, able to work independently.Relevant technical certifications, e.g., CompTIA A+.Ability to work at height and perform manual handling activities.Supportive team ..... full job details .....