IT FIELD ENGINEER (FSR 1)

Social network you want to login/join with:As we help our customers to reimagine the digital future through evolving technologies, Getronics Field Services and our Global Workspace Alliance are the delivery engine for us to support our customers wherever they are – in over 185 countries. Offering a single point of contact, contract, and a single billing entity, and underpinned by our Global Service Delivery Model, we continue to bring value to our customers and exceptional user experience across every touchpoint, especially during person-to-person interactions.What will you do?

Under general supervision, respond to and diagnose complex hardware, software, and network problems in a customer-focused environment.Prioritize and resolve issues identified by customers and other teams in a timely manner.Work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).Update customers on problem status/resolution in accordance with SLA.Escalate problems as required.Monitor the IT service process and workflow to ensure SLAs are met.Participate in the identification and implementation of training and knowledge to enable the team to continually improve performance metrics.Contribute to team goals and objectives as per performance contract.Participate in projects as assigned.Travel within Klang Valley to assist and troubleshoot end-user IT issues.Experience in the banking industry is an advantage.Which experience/skills are we looking for?

Good knowledge of desktop environments such as OS, printers, and other end-user technologies.Excellent communication skills, both oral and written, with customers.Troubleshooting skills in end computing.What qualifications/certifications do you need?

Diploma in Information Technology with at least 2 years of working experience.ITIL certification.What else do we need from you?

We offer an attractive package with insurance ..... full job details .....