IT / Epos Field Service Engineer

Field Engineer - IT & POS Hardware (Southwest UK - Swindon / Exeter / Bristol)

We are seeking a skilled Field Engineer ideally located in or around the Swindon through to Exeter area to become an integral part of a dynamic Engineering Team. You''ll be joining a robust network of 60 engineers across the UK, supporting diverse client sites with cutting-edge IT hardware solutions.

About the Role:

• Installation, deployment, and configuration of IT networking and point-of-sale / Epos hardware, ensuring seamless integration with existing systems
• Configuration and troubleshooting to meet client specifications and resolve issues during installation
• Client interaction - working closely with customers to understand their needs, provide technical support, and ensure high levels of satisfaction
• Documentation - maintaining accurate records of installations and client interactions for transparency and accountability
• Collaboration - providing daily feedback to the Service Desk to deliver positive solutions for customers
• Participation in an on-call rota (including out-of-hours and weekend work), supported by colleagues in the Southwest region
• Plenty of overtime opportunities available - late and early standby once a month - 5.30pm til 11pm and 7am til 9pm for emergency calls and escalations and weekend cover 8am til 4.30pm 

Key Requirements:

• Strong technical aptitude with networking and cabling experience (Cisco knowledge desirable)
• Proven problem-solving skills, able to work efficiently under SLA deadlines
• Excellent timekeeping and punctuality
• Customer-focused with clear and effective communication skills
• Self-motivated, with a proactive, can-do attitude
• Flexible and adaptable to changing environments and challenges
• Team player with a collaborative mindset
• ServiceNow experience desirable but not essential
• SC clearance desirable but not essential
• Full, clean driving licence required

Location:

Access to the M4 corridor leading into the Southwest of England is essential to meet customer SLA requirements. Key areas covered include Wiltshire, Bristol, Devon, and Cornwall


Package:

• Up to £30,000 + plenty of overtime - core hours 9 - 5.30
• Company van and fuel card
• Pension scheme
• Life Assurance
• 25 day holiday allowance, plus bank holidays
• Paid charity day
• Vodafone employee advantage scheme
•  Eye care vouchers
• wellbeing support benefits

To Apply 

Please hit the link below 

#ENG1

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