IT Desk Support

IT Desktop Support 30-35 p/h Rugby 6 months 37 hours per weekRole SummaryIn this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.Responsibilities:Serving new commercial sites (customer sites) in regard of network installation and site connectivity.Supporting commercial sites in their needs in regard of workplace support and IT issues.Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.Respond to issues over the phone, via email, in person, or through online chatsDetermine the best troubleshooting solutions or processes based on the issue and details provided by customersWalk customers through troubleshooting and problem-solving processesFocal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivityMaintain/resolve all open incidents/tasks within ticket queue in a timely manner.Partner with Digital Workplace Solutions Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new ..... full job details .....