IT Analyst

Job Title: Digital and IT Analyst (Infrastructure Site Leader)Location: Stevenage (4 days/week) and Loughborough (1 day/week - travel expenses/mileage covered)Working Hours: Full-Time, On-Site (37 hours/week)Role Overview We are seeking a hands-on Digital and IT Analyst to deliver Tier 1/2 technical support and manage site IT infrastructure across two operational locations. Supporting an site of 80 engineering and production staff, this role combines desk-side support, hardware and vendor management, data analysis, continuous improvement, and local IT project delivery.Key ResponsibilitiesProvide Tier 1 and 2 desk-side technical support for hardware, software, laptops, and mobile devices.Manage and support local site infrastructure across standard and air-gapped networks, including Active Directory, local servers, backup solutions, LAN/WAN, and disaster recovery.Manage external IT vendors and oversee hardware/software procurement.Lead local infrastructure projects using continuous improvement techniques and project management standards (Agile preferred).Act as site control owner for IT security and compliance standards, including Cyber Essentials, CMMC, and SOX key controls.Monitor site key performance indicators (KPIs), track support tickets, and maintain systems documentation.Requirements and QualificationsExperience: 5+ years in broad IT support, infrastructure management, vendor coordination, and desktop support.Technical Proficiency: Strong working knowledge of Windows ..... full job details .....