Digital and IT Analyst

Position Title: IT Technical AnalystContract Type: Permanent (Onsite or Hybrid)Location: Loughborough, Stevenage, or Shepshed, UK Note: Active SC Clearance requiredRole Summary IT Technical Analyst Provides Tier 1/2 hardware, software, and infrastructure support across regional sites. Balances daily desk-side IT support with hands-on involvement in infrastructure maintenance, procurement, and Agile-driven IT projects.Key ResponsibilitiesUser Support: Deliver desk-side help desk support, resolve tickets (ServiceNow), and create end-user training materials.Systems and Infrastructure: Maintain PCs, servers, networks (LAN/WAN), Active Directory, backups, and air-gapped systems.Compliance and Procurement: Own site KPIs, handle hardware/software procurement, and maintain security controls (SOX, Cyber Essentials, CMMC).Operations: Join on-call rotations and apply continuous improvement methods to reduce costs and boost efficiency.RequirementsExperience: 2+ years in IT support or infrastructure administration.Education: Bachelor''s degree in Computer Science, IT, or equivalent experience.Technical Skills: Windows OS, Active Directory, MS Office, ITSM tools (ServiceNow), hardware repair, and basic networking/security.Core Traits: Strong troubleshooting, customer service mindset, clear communication, and process compliance. Randstad Technologies Ltd is a leading specialist recruitment business for the IT and Engineering industries. Please note that due to a high level of applications, ..... full job details .....