Internal Sales Team Leader

Inspire Resourcing are currently recruiting an Internal Sales Rep leader on behalf of our client in Sutton in Ashfield.

Key responsibilities:

• Leading a diverse team, responding to B2B customer enquiries - via email phone and website
• Taking ownership of key client accounts, to ensure a smooth delivery of products
• Oversee the CRM system, ensuring customer data is being utilised accordingly
• Prioritising workloads, ensuring the team are fully up to speed with agreed client expectations & timescales
• Reporting on sales figures
• Proactive customer contact to build and maintain relationships
• Grow sales profitably with existing accounts - Monitoring team member KPI''s, ensuring they are mentored & guided in the right direction
• Reviewing the sales pipeline, updating key internal stakeholders
• Accountability for the profitability product mix and growth of own customer portfolio
• Identifying new business opportunities (from market research or internally generated leads)
• Carrying out research
• Making contact with potential customers to pitch for new business securing new deals
• Following up to ensure repeat business

Requirements

• At least one years office based sales Supervisory experience
• (not essential) Knowledge of export processes (EUR1 COO and Incoterms)
• Great customer service skills - listening negotiation problem-solving commercially astute
• Characteristics - driven resilient honest friendly & approachable supportive of colleagues
• Good attention to detail
• Able to prioritise effectively
• Knowledge of CRM ideally Sage (desirable not essential)
• Experience with industrial products/customers would be advantageous