Internal Sales Advisor

Internal Sales Advisor – High Wycombe

Our client is proud to operate with a genuine People First philosophy and Employee Ownership model, helping to deliver exceptional customer service across the business.

With six locations nationwide and a team of approximately 150 co-owners, they supply Mechanical Services Contractors, Commercial Fire Sprinkler Contractors, Dry and Wet Riser Contractors, and Residential Fire Contractors throughout the UK. Their commitment to service excellence and next-day delivery has helped establish them as a trusted industry leader.

Due to continued growth, they are now seeking an enthusiastic and committed Internal Sales Advisor to join their busy Customer Services team in High Wycombe.

As a fully employee-owned business, every individual has a genuine stake in the company’s success. Employees are encouraged to think like owners, with a culture built around growth, innovation, investment and continuous improvement. This approach has supported impressive growth over the past 23 years and created a positive environment where people are proud to work.

As an Internal Sales Advisor, you will play a key role in developing strong customer relationships while delivering an outstanding level of service. Your responsibilities will include processing customer orders, preparing quotations and managing enquiries efficiently and professionally.

Working closely with the wider branch team, you will ensure customers receive the highest standard of support while identifying opportunities to increase sales and strengthen customer partnerships. You will help maintain the company’s reputation as the supplier of choice within a highly competitive market.

The High Wycombe branch is ambitious, fast-paced and commercially focused, offering a strong team culture and a shared commitment to growth and customer satisfaction.

• Previous experience within an internal sales, account management or commercially focused customer service role, ideally within the Mechanical Services sector.
• Comfortable working in a fast-paced, commercially driven environment alongside Commercial Leads and branch teams.
• Proven ability to manage and grow customer accounts, building long-term relationships and identifying opportunities to maximise revenue.
• Confident in proactively engaging customers, influencing decisions, handling objections and converting opportunities into sales.
• Driven, resilient and motivated by achieving results within a competitive market.
• Strong relationship-building skills with the ability to balance excellent customer service alongside commercial objectives.
• Commercially aware, with the confidence to challenge, question and advise customers effectively.
• Adaptable and solutions-focused, with the ability to manage changing priorities.
• Excellent communication and interpersonal skills, with the ability to build strong relationships both internally and externally.