Internal Sales Administrator

Time Appointments are delighted to be working with a market leading company who are looking to recruit an Internal Sales Administrator to join their busy team in Ipswich. If you are looking to strive and progress within a business that is constantly growing, then this is the role for you!

They are looking for a strong administrator with excellent organisational skills, good communication and the ability to work well as part of a team.

Key Responsibilities:

• Respond promptly to incoming phone calls and emails, ensuring all enquiries are handled professionally and any follow-up actions are completed within a timely manner.
• Build and maintain strong relationships with existing customers to enhance service levels and customer loyalty.
• Work closely with internal teams to ensure orders are dispatched on time and products are procured to minimise any potential delays.
• Upload accurate sales orders into the system to ensure smooth processing by the Production Team.
• Prepare and submit quotations to customers, ensuring all relevant details are recorded accurately.
• Follow up on completed orders to confirm customer satisfaction and address any concerns.
• Maintain accurate and up-to-date records in the CRM database, including customer communications and order details.
• Manage customer drawings, ensuring all amendments are captured and actioned accordingly.

Previous Skills & Experience:

• Good telephone manner and excellent written communication skills.
• Excellent computer literacy, able to use Microsoft Teams, Excel & Office 365.
• Excellent organisational skills.
• Excellent attention to detail with the ability to prioritise tasks.
• Proactive problem-solving abilities.

Additional information

• Monday to Friday
• Regular performance reviews
• Company car park
• Company pension

If this role sounds like something you are interested in, please apply below and one of our consultants will contact you shortly.