Internal Account Support

Our prestigious client based in Poole is looking for an Internal Account Support to join their busy office-based team within the cruise division.Job title: Internal Account SupportContract type: PermanentHours: 40 hours per weekLocation: Office based. Poole, DorsetWhat you will be doing as Internal Account Support:Frontline Customer SupportA knowledge of the customer base and our key contacts as well as the customer''s order fulfilment process. There will be a requirement to keep up to date with the movements of the cruise ships and offer resolutions to the customer when orders cannot be fulfilled.There is a requirement to answer the phone in a professional manner and to quickly understand the requirements of the customer. The Internal Account Support position will work closely with SMEs to support with product knowledge and issue resolution.Managing and responding to delivery issues/queriesSimilar to the above, including management of the Cruise inbox requiring allocation and/or resolution of queries within the agreed timeframe.The ability to compose emails in a professional manner and work with other team members to keep the inbox up to date to prevent any queries being delayed of missed.Customer Order ManagementA good understanding of order receipt and order processing from start to finish will be required including a full understanding of procedures to ensure all orders are managed accurately and within agreed timeframe.The ability to take a systemised approach and be ..... full job details .....