Internal Account Support

Location: Poole

Salary: £30K-£32K depending on experience plus bonus

Hours: 8am-5pm Mon-Fri (1 hour for lunch) office based

Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, training provided. 

Aspire Jobs are working with a well-established and growing FMCG solutions provider who are looking for an experienced Internal Account Support professional to join their growing team.

If you thrive in a busy, customer-focused environment and enjoy problem-solving, coordination, and working as part of a collaborative team—this could be a great fit.

The successful Internal Account Support will be someone who:

• Has experience in customer service, account support, or order management
• Is highly organised with strong attention to detail
• Communicates clearly and professionally (written & verbal)
• Is confident working across systems (ERP/CRM, Excel, etc.)
• Thrives in a fast-paced, ever-changing environment
• Takes a proactive, solutions-focused approach
• Works well as part of a team and builds strong relationships
• Brings resilience and adaptability when plans shift

If you’re looking for a role where you can make a real difference in a global operation—this is a great opportunity to step in and grow.

You’ll play a key role in supporting customers across one of their busier divisions, ensuring smooth order processing, resolving queries, and coordinating logistics across a global network.

This is a varied position where no two days look the same—perfect for someone who enjoys juggling priorities and keeping things moving.

Internal Account Support Key Responsibilities:

• Acting as a first point of contact for customer queries via phone and email
• Managing and resolving delivery issues and order queries within agreed timeframes
• Overseeing order processing from receipt to fulfilment, ensuring accuracy throughout
• Coordinating with internal teams and SMEs to resolve product or service queries
• Managing shared inboxes and maintaining high response standards
• Supporting goods-in processes and working closely with supply chain teams, purchasing and order fulfilment teams.
• Booking transport to 3PL locations, including urgent shipments
• Preparing export and shipping documentation
• Monitoring and reporting on stock levels at 3PL sites
• Using ERP/CRM systems, Excel, and Smartsheet to manage data and reporting