Internal Account Support Team Leader

Internal Account Support Team Leader - Poole, Dorset£35,000 + Bonus and Excellent BenefitsWe''re recruiting for an Internal Account Support Team Leader in Poole, Dorset. This is a fantastic opportunity to step into a leadership role where you''ll shape team performance, drive service excellence, and play a key part in delivering outstanding customer experiences.Why apply / What''s in it for you?Monthly profit share bonus schemeHoliday buy-back schemeCompany sick pay and free onsite parkingFree lunch every Friday and regular social eventsCycle to Work scheme and wellbeing supportEmployee assistance programmeKey Responsibilities:As Internal Account Support Team Leader, you''ll lead from the front and ensure your team delivers consistently high standards:Manage and develop the Internal Account Support team to achieve targetsConduct regular one-to-ones and provide coaching and feedbackMonitor performance metrics and implement improvementsOversee customer issues and ensure timely resolutionDelegate and manage workload effectively across the teamCollaborate with internal departments to ensure smooth operationsSupport order processing and maintain service level agreementsWhat we''re looking for:To succeed as Internal Account Support Team Leader, you''ll bring strong leadership and operational experience:Proven experience leading or supervising a teamStrong customer service and problem-solving skillsExperience working with KPIs in a fast-paced environmentConfident communicator with ..... full job details .....