Internal Account Support - Team Leader

Internal Account Support - Team Leader £45,000 + Bonus We re supporting our client on their search for an Internal Account Support Team Leader to take charge of a dynamic team within a forward-thinking solutions business. If you re passionate about delivering exceptional customer service, thrive on improving performance, and enjoy leading from the front, this is your opportunity to make a real difference.You ll be joining a company that operates on a global scale. Every day brings new challenges, and your leadership will be key to keeping operations smooth, customers satisfied, and standards consistently high.What s in it for you? Monthly profit share bonus schemeHoliday buy-back schemeCompany sick payFree onsite parkingPerks at Work discount schemeFree lunch every FridayCharity dress-down every FridayCycle to Work schemeComplimentary birthday vouchersSubsidised workplace massageEye care vouchersEmployee Assistance Programme (EAP)Regular company social and corporate events Key Responsibilities:Leading and Managing: Overseeing the productivity and performance of the Internal Account Support teamSetting clear expectations and driving consistent delivery against targetsConducting regular 1:1s, coaching and supporting team developmentManaging the shared inbox and delegating tasks effectivelyHandling escalations and customer complaints with a solution-focused approachMonitoring KPIs and implementing improvements where needed Driving Performance: Taking ownership of the full ..... full job details .....