Internal Account Support

Internal Account SupportOffice-based Full-time Monday-Friday 8am-5pm£28,000 - £32,000We are currently working with a well-established, international business to recruit an Internal Account Support professional to join a busy and collaborative customer support team.This role is ideal for someone who enjoys delivering a high standard of service, managing multiple customer accounts, and ensuring orders are processed accurately and on time. The position is predominantly email-based, with occasional telephone calls and online meetings.The roleAs Internal Account Support, you will be responsible for managing customer accounts from order receipt through to fulfilment, ensuring a consistently high level of service throughout the process. You will play a key part in maintaining strong customer relationships and supporting on-time, in-full delivery performance.Key responsibilities include:Managing customer inboxes for new orders, amendments and general enquiriesEntering and revising orders within an MRP/operating systemMonitoring open orders through the fulfilment process and escalating issues where requiredCoordinating deliveries to multiple global locations, including direct-to-site and via third-party providersProducing order-specific documentation and updating customers on order statusUpdating customer price lists and supporting part obsolescence processesLiaising with internal teams to support service levels and delivery targetsContributing to key metrics such as On Time In Full ..... full job details .....