Account Support Team Leader

We re looking for an experienced Team Leader for the Account Support Team to join our clients office-based in Poole. Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world. What you will be doing Account Support Team Leader: The Team Leader is responsible for leading, coaching, motivating and managing the Internal Account Support team to deliver exceptional customer service Duties of Account Support Team Leader: Manage the Team Oversee and manage the productivity and performance of Internal Account Supports ensuring goals and targets are met consistently. Conduct monthly one-to-one meetings with team to provide feedback, address concerns, and offer support for professional development. Set clear performance expectations and provide constructive feedback to improve employee performance. Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly. Manage complaints procedure, ensuring customer driven issue resolution. Manage inbox, effectively delegating tasks to team. Follow up to ensure tasks are achieved within agreed timeframe. Management of entire lifecycle of customer interactions, able to analyse root cause and apply fix. Manage and respond to delivery issues and queries received via email within the agreed ..... full job details .....