Interim Repairs Officer

As a Repairs Officer, you''ll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You''ll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes.Client DetailsOur client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement.DescriptionReceive, raise, and track repair requests from residents.Provide accurate responses to repairs and maintenance enquiries.Maintain up-to-date records and ensure KPIs are met.Liaise with surveyors, contractors, and housing colleagues on repairs and voids.Ensure all necessary certificates and documentation are in place before re-letting properties.Respond to resident complaints and enquiries, aiming for first-contact resolution.Contribute to continuous improvement of systems and practices.ProfileA successful Interim Repairs Officer should have:Relevant qualification or equivalent experience in repairs, building, or construction.Knowledge of health and safety regulations in maintenance/construction.Experience delivering high-quality repairs and void maintenance services.Strong IT skills (Word, Excel, Outlook) and record-keeping ability.Excellent written and verbal communication skills.Commitment to resident involvement, equality, and ..... full job details .....