Insurance Officer

37 hours per week
£26,824 to £29,540 pa – pro rata for hours worked
Permanent
Location Stevenage / Hybrid

About the role
This is a varied and hands-on role supporting the day-to-day administration of insurance claims. You’ll be responsible for setting up new claims, carrying out initial investigations, and gathering the information needed for decision-making.

You’ll work closely with internal teams as well as external contacts including insurers, solicitors and members of the public, ensuring claims are handled accurately and within required timescales

About you
• Setting up and processing new insurance claims across different policy areas
• Carrying out initial investigations and gathering relevant information
• Liaising with internal services, insurers, solicitors and claimants
• Maintaining accurate records across databases and financial systems
• Monitoring deadlines and following up on outstanding information

Our benefits
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training: An extensive range of learning and development opportunities
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
• Travel: Season ticket loans and discounts for public transport
• Cycling: Cycle to Work scheme
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing: Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Please note:  It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. 

Closing date for receipt of applications: 28 June 2026
Interviews will be held week commencing: 13 July 2026