Insurance Claims Facilitator

ABOUT THE ROLE

Goodlord’s mission is to be the gold standard platform for renting, and we’re on the hunt for an Insurance Claims Facilitator, reporting directly to our Insurance Claims Team Leader, to help us achieve this.

We’re looking for an Insurance Claims Facilitator who is passionate about delivering a seamless experience for our Rent Protection and Legal Expenses Insurance customers.

In this role, you won't just be "processing" claims; you’ll be the expert owner of each case. We need someone with a keen eye for the smallest details, someone who takes pride in getting it right the first time and ensuring our Letting Agents and Landlords feel supported through every step of the journey.

No two days are ever the same at Goodlord, so what you’ll be up to will vary. The pace we move at also means priorities can change, and you’ll need to be comfortable with this (we’ll support you!) But these are the things that will be core to your role and will keep you busy. 

The day-to-day stuff: 

• Detailed Claims Ownership: Reviewing new claim submissions with a fine-tooth comb. You’ll ensure every piece of evidence from tenancy agreements to rent ledgers is complete and compliant before moving forward.

• Technical Assessment: Using your analytical skills to assess claims against policy wordings. You’ll be responsible for making clear, accurate determinations on cover and explaining these decisions simply and professionally.

• Clear Communication: Keeping the customer at the heart of everything. You’ll provide regular, proactive updates so our customers never have to chase us for information.

• Legal & Recovery Partnership: Working closely with our panel solicitors when mediation isn't an option. You’ll ensure they have a perfectly prepared evidence pack to help recover property possession and outstanding arrears.

• Financial Accuracy: Processing Rent Protection payments accurately and on time. You’ll have a "zero-error" mindset when it comes to calculating figures and managing settlement timescales.

• Information Excellence: Providing factual, high-quality information in line with our processes, ensuring our records are always audit-ready.

ABOUT YOU

You should apply if you: 

• A "Forensic" Eye for Detail: You’re the type of person who naturally spots an inconsistent date or a missing signature. You understand that in insurance, the small details matter most.

• True Ownership: You take responsibility for your own caseload from start to finish. You don’t just wait for things to happen; you proactively drive your cases toward a resolution.

• Excellent Communication: You can establish rapport and trust quickly over the phone. You’re also a pro at writing clear, concise emails that break down complex information for our customers.

• Super Organised: You have a proven ability to prioritise a busy workload. You’re comfortable juggling multiple tasks without letting the quality of your work slip.

• Resilience & Positivity: You have a "get stuff done" attitude. You stay calm under pressure and thrive in a fast-paced environment where no two days are the same.

• Tech Savvy: You’re comfortable using various software packages, including Salesforce, and Google Workspace, to keep our data organized and accurate.

It would also be great if: 

• You have experience in insurance claims, the lettings industry, or a legal/compliance-heavy environment where attention to detail was your primary focus.

ABOUT US

At Goodlord, our brand is built on one simple belief: renting should be effortless. We exist to strip away the bottlenecks, clear the admin, and give agents, landlords, and tenants a smarter, simpler way forward. As more and more tenants with higher digital expectations entered the market, we were confident that we could provide a solution that works for everybody.

Like all scale-ups, it’s been a bit of a rollercoaster journey. Still, we’re now stronger than ever, with around 3,500 letting agents using the platform, exciting & varied product lines, and over 300 Goodlordians supporting the mission!

At Goodlord, our mission is clear: to be the gold standard platform for renting.

We know that achieving that starts with our people. That’s why we’ve worked hard to build a culture where everyone can thrive, and it’s something we’ve been consistently recognised for.

Over the years, Goodlord has been named one of the UK’s Best Workplaces™ across multiple categories, from wellbeing and development to being a great place for women in tech. In 2025, we ranked among the Top 50 Best Workplaces in the UK, large category.

Not only that but the following too:-

• Great Place to Work certified - 2022, 2024, 2025, 2026

• Top 50 UK's Best Workplaces™ - Wellbeing, Development and Women 2025

• Recognised as a UK's Best Workplaces™ in Tech 2025

• Deloitte Technology Fast 50 - 2023

• Top 20 UK's Best Workplaces™ - Wellbeing, Women and Tech in 2022 - medium category

These achievements matter to us not just as awards, but because they reflect something more important: a durable, people-first culture that we’ve built together. One that continues to grow year after year.

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. 

Our collaborations are based on honesty, friendship, and respect. 

It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.

WHY YOU’LL LOVE BEING A GOODLORDIAN:

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

• Grow with Goodlord: your development is important to us. Have a goal in mind? You can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!

• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being, and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement

• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. 

In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. 

*Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer*

Regrettably we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.