Insurance Claims Advisor

Claims Advisor

Location : Peterborough

Hours : Monday - Friday 0845 - 1715

Salary : £23000 - £24000

We are looking for a candidate with excellent communication ability to recruit into our clients Claims team, bringing experience with customer calls.

Essential skills - Previous insurance experience. 

Role

• Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.
• Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims.
• Recording accurately all events / details and actions relating to specific individuals on the database.
• Work proactively to process claims by contact with the client and the Service Providers.
• Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims.
• Ensure that all relevant data and scans are entered into the database.
• Be able to account for actions relating to claims by using methodical accurate data input methods.
• Takes required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager.
• Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes.
• Take appropriate incoming calls and handle as necessary, Log all calls to the individual client record on the database.
• Meet targets and take responsibility for own performance.
• Remain abreast of current processes and services offered by the company and be aware of changes to legislation by the Financial Conduct Authority (FCA). Cascade any information / changes in legislation to work colleagues.

Benefits

• Attendance Bonus.
• Great Annual Leave Benefit including additional family days.
• Free Worldwide Multi Trip Travel Insurance Cover and discounted rate for family members.
• Cash benefits linked to Personal Accident, Life Cover and Critical Illness.
• Monthly Employee Rewards Scheme.
• Commitment to Employee Learning and Development.
• Access to Wellbeing Services and Discount Scheme.
• Free tea, coffee and fresh fruit.