Insurance Claims Advisor

Claims Advisor Location : Peterborough Hours : Monday - Friday 0845 - 1715 Salary : £23000 - £24000 We are looking for a candidate with excellent communication ability to recruit into our clients Claims team, bringing experience with customer calls. Essential skills - Previous insurance experience. Role Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements. Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims. Recording accurately all events / details and actions relating to specific individuals on the database. Work proactively to process claims by contact with the client and the Service Providers. Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims. Ensure that all relevant data and scans are entered into the database. Be able to account for actions relating to claims by using methodical accurate data input methods. Takes required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager. Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes. Take appropriate incoming calls and handle as necessary, Log all calls to the individual client record on the database. ..... full job details .....