Information Technology Support Analyst

Base pay range

IT Service Desk AnalystContract:

Full-time, PermanentSalary:

£27,000 per annumAbout the Role

Our client is seeking an

IT Service Desk Analyst

to join their IT support team. Acting as the first point of contact for all IT-related queries, the role focuses on delivering an outstanding customer experience through the resolution, logging, and escalation of incidents and service requests.This is a key role supporting both remote and on-site colleagues, ensuring that IT services operate efficiently and effectively.Key Responsibilities

Provide 1st line IT support via phone, email, and face-to-face, aiming for first-contact resolution.Take ownership of customer issues, ensuring timely resolutions and follow-up for satisfaction.Accurately log and triage all incidents and service requests, escalating when necessary.Maintain up-to-date records of support requests using call logging software.Support IT operations across a wide range of systems, services, and platforms.Act both proactively and reactively to meet agreed performance targets.Skills and Experience Required

Excellent communication and problem-solving skills.Strong customer service ethos, demonstrated through practical examples.Ability to work effectively as part of a team, with strong collaboration skills.Punctual, reliable, and self-motivated with high personal standards.Willingness to learn and adapt to new technologies, including emerging AI tools.Why Join?

Competitive salary of £27,000 per annum.Supportive and inclusive working culture.Opportunities for professional development and growth.Access to a wide range of employee resource groups and inclusion ..... full job details .....