Information Technology Support Analyst

OverviewLocation:

Chester, UK (Hybrid – 50% onsite, 50% remote)

Employment Type:

6-Month Contract (TP)

Start Date:

Immediate joiners / within 2 weeks preferred

No. of Openings:

3

About the RoleWe are looking for

Multilingual Service Desk Analysts

to join our client’s IT Service Desk team in Chester. This is an excellent opportunity to work in a dynamic support environment, providing first-line technical support to users across multiple regions.

Key Responsibilities

Provide 1st line IT support by troubleshooting technical issues and resolving incidents.

Log and classify tickets using

ServiceNow

and ensure timely resolution within SLAs.

Escalate and coordinate cases that require cross-team collaboration.

Monitor service queues, prioritize issues, and ensure customer satisfaction.

Deliver excellent customer service with clear and effective communication.

Language RequirementsWe have

three openings , each requiring fluency in different language combinations, in addition to English:

Position 1

– French

Position 3

– Spanish + Portuguese

Skills and Experience

Background in IT Service Desk / Technical Support.

Familiarity with

ServiceNow

(or similar ticketing system).

Strong troubleshooting and problem-solving ability.

Excellent written and verbal communication skills.

Multi-tasking and prioritization skills in a fast-paced environment.

Collaborative, customer-focused team player.

Why Join

Hybrid working model (balanced onsite and remote).

International exposure supporting multilingual users.

Opportunity to work in a collaborative and dynamic IT support team.

How to ApplyIf this opportunity interests you and you are available to join immediately or within a short notice period, please send your updated CV to

praveen.s@ampstek.com .

Job Details

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT ..... full job details .....