Income Officer

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Income Officer to join their Finance and Rental Income team.Flexibility:x5 days per week in officeHours: Monday to Friday, 9:00am - 5:00pmRate: 19:40 PAYE - 20:40 PAYE / 25-27 UmbrellaThis is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required.Role PurposeTo provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs), customer satisfaction targets, and first contact resolution outcomes.Key ResponsibilitiesCustomer Enquiries and CommunicationAct as the first point of contact for residents regarding:Rent balancesRent arrearsAnnual rent increasesPayment enquiriesHandle enquiries across multiple ..... full job details .....