Income Officer (Housing)

Income Officer (Housing)Wembley Park (Hybrid: 3 days office / 2 days WFH)Pay Rate: £21.41 PAYE / £28.19 Umbrella per hourContract Role - 3 months (subject to change)Working Hours -Monday to Friday 9am to 5pmThe OpportunityWe''re currently recruiting for an experienced Income Officer to join a busy Housing Management team based in Wembley Park. This is a fantastic opportunity to play a key role in maximising rental income, supporting tenants, and ensuring sustainable tenancies across a diverse housing portfolio.Key ResponsibilitiesManage rent accounts and drive effective arrears recovery across multiple tenuresProvide high-quality customer service, supporting tenants to sustain their tenanciesOffer advice on welfare benefits, including Universal Credit, and signpost to specialist support servicesCarry out home visits and tenant engagement to resolve arrears and support vulnerable residents Take enforcement action where required, including preparing cases for court and attending hearingsWork collaboratively with internal teams (Housing, Social Care, Rent Accounting) to deliver a joined-up servicePromote early intervention and income maximisation strategies, including Direct Debit sign-upsMaintain accurate case records and produce reports on arrears performanceWhat We''re Looking ForProven experience in rent arrears recovery / income collection within housingStrong knowledge of Housing Benefit, Universal Credit, and welfare reformUnderstanding of rent arrears pre-action ..... full job details .....