Income Officer

We are working in partnership with a large and well-established Housing Association in Bristol who are looking to appoint an experienced Income Officer to join their growing team on a permanent basis.This is an excellent opportunity for an income professional with a background in social housing to join an organisation that genuinely invests in its people and offers a flexible hybrid working environment.The RoleYou will be responsible for managing a designated income patch, ensuring rental income is maximised whilst providing a supportive and customer-focused service to residents. Working closely with Housing Officers and external agencies, you will take ownership of arrears cases from early intervention through to legal action where required.Key responsibilities of an Income Officer:Managing rent arrears and reducing debt across a designated patchContacting tenants to prevent arrears and agree sustainable repayment plansProviding advice around welfare benefits, budgeting and financial inclusionServing notices and progressing cases through the legal process when necessaryPreparing court documentation and representing the organisation at hearings where requiredWorking collaboratively with internal teams and external support agencies to sustain tenanciesMaintaining accurate records and ensuring compliance with housing legislation and policyTo be successful in this role, you will have:Previous experience working within an Income Officer, Rent Recovery Officer or Housing Officer ..... full job details .....