Income Officer

We are working in partnership with a large and well-established Housing Association in Bristol who are looking to appoint an experienced Income Officer to join their growing team on a permanent basis.
This is an excellent opportunity for an income professional with a background in social housing to join an organisation that genuinely invests in its people and offers a flexible hybrid working environment.
The RoleYou will be responsible for managing a designated income patch, ensuring rental income is maximised whilst providing a supportive and customer-focused service to residents. Working closely with Housing Officers and external agencies, you will take ownership of arrears cases from early intervention through to legal action where required.

Key responsibilities-of an Income Officer:

• Managing rent arrears and reducing debt across a designated patch
• Contacting tenants to prevent arrears and agree sustainable repayment plans
• Providing advice around welfare benefits, budgeting and financial inclusion
• Serving notices and progressing cases through the legal process when necessary
• Preparing court documentation and representing the organisation at hearings where required
• Working collaboratively with internal teams and external support agencies to sustain tenancies
• Maintaining accurate records and ensuring compliance with housing legislation and policy

• Previous experience working within an Income Officer, Rent Recovery Officer or Housing Officer role
• Strong knowledge of rent arrears recovery and income management within social housing
• Experience managing cases through the full arrears process, including legal action and court preparation
• Excellent communication and negotiation skills
• Knowledge of welfare benefits and tenancy sustainment practices
• A customer-focused approach with the ability to balance support and enforcement

• Hybrid working model
• Generous annual leave entitlement plus bank holidays
• Additional wellbeing days
• Excellent pension scheme
• Life assurance cover
• Employee assistance programme
• Health and wellbeing support
• Ongoing training and professional development
• Enhanced family-friendly policies
• Flexible working options
• Opportunities for career progression within a large housing organisation