Income Officer

We are currently recruiting on behalf of a respected housing organisation for an experienced and customer-focused Income Officer to join their Customer Accounts team on a permanent basis. This is an excellent opportunity for someone with a background in income management, rent recovery, or housing finance who enjoys working both independently and directly with customers in the community. The role will cover the Newbury and Reading area and will involve a mixture of home working, office-based working, and customer visits.As an Income Officer, you will be responsible for delivering an effective income collection service, supporting customers to sustain their tenancies while managing arrears and recovery processes. You will work closely with customers to negotiate payment arrangements, provide advice around welfare benefits and financial support, and manage accounts through to legal action where required. The role will involve home visits and occasional attendance at court hearings, so confidence in dealing with sensitive situations professionally and diplomatically is essential. Key Responsibilities of an Income Officer:Deliver a comprehensive rent and service charge collection service across the regionMonitor and manage customer accounts across a range of tenuresNegotiate payment arrangements and support sustainable repayment plansProvide welfare benefits and money advice to customersManage arrears cases through the full end-to-end recovery processPrepare legal documentation ..... full job details .....