Income Officer - Hybrid

The role involves managing a set of properties and ensuring the maximisation of rental income, approximately 9 million annually for each of three patches. The position requires balancing income generation with excellent customer care to enhance tenant satisfaction and sustain tenancies. Key responsibilities include managing rent accounts, addressing tenant queries, handling arrears through early intervention, and ensuring compliance with legal and operational processes. The job also involves collaborating with external agencies, promoting Universal Credit take-up, supporting tenants transitioning to it, and providing training to team members. Additional tasks include attending court hearings, liaising with solicitors, monitoring rent account records, and managing complaints. The role requires proactive communication with residents and external teams, while adhering to company policies on equal opportunities, health and safety, and information management. Flexibility is expected, with hybrid working arrangements and the potential for occasional evening or weekend work.Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law. ..... full job details .....