Are you in search of a temporary yet fulfilling role? Look no further! We''re thrilled to offer an exciting position for our client based in North London who are looking to appoint a Income Officer for the 3 months ongoing, at the rate of 22.81 per hour umbrella Job responsibilitiesResponsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks. Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient mannerDeal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in ..... full job details .....