Income Maximisation Manager

Income Maximisation Manager

Day Rate: Negotiable

Location: North London (Hybrid)

Job Type: Temporary (6 months)

We are seeking an Income Maximisation Manager to join a local authority in North London. This role is crucial for ensuring the council collects income due from its tenants effectively. The successful candidate will be responsible for formulating strategies for income maximisation, providing strategic and policy advice, and overseeing a team dedicated to enhancing income collection practices.

Day-to-Day of the Role:

• Lead and manage the strategy for income maximisation, ensuring the adoption of best and most efficient practices to reduce debt.
• Oversee a team of income officers and assistants to ensure effective operation of income collection under your direction.
• Develop and manage corporate Service Level Agreements (SLAs) with relevant departments to improve collection rates.
• Ensure complex arrears cases are managed effectively, coordinating with other teams and departments.
• Drive continuous improvement within the income collection team, utilising systemic work practices and technology.
• Act as the expert in good practice for income collection, staying updated with developments in service delivery and best practices.

Required Skills & Qualifications:

• Detailed knowledge of relevant housing legislation and good practice in income collection.
• Level 4 Chartered Institute of Housing (CiH) qualification or equivalent.
• Proven track record in a similar role within a large and complex organisation.
• Strong leadership and management skills, capable of setting clear directions and motivating a team.
• Excellent communication and interpersonal skills, with the ability to manage complex enquiries and forge strong professional relationships.
• Proficient in Microsoft Office, Teams, and other relevant software.

Benefits:

Competitive day rate reflecting experience.

Opportunity to contribute significantly to community services.

Work in a dynamic and supportive environment.

To apply for the Income Maximisation Manager position, please submit your CV detailing your relevant experience.