Service Charge and Income Maximisation Manager

Hyperion Partners are currently working with a respected housing provider to recruit an experienced Service Charge and Income Maximisation Manager. This is an exciting opportunity for a service charge professional with strong financial and operational expertise to lead the delivery of service charge and related income services across a mixed tenure housing portfolio. The successful candidate will play a key strategic role in ensuring service charges are accurate, transparent, compliant, and fully recoverable, while driving service improvements and leading a high-performing team. The organisation is seeking a confident and commercially aware individual with strong stakeholder management skills and extensive knowledge of service charge legislation and best practice within social housing or residential property management. Key Responsibilities Service Charge Leadership and Compliance Lead the setting, review, and issuing of service charge budgets, estimates, and actual accounts across multiple tenures. Ensure compliance with the Landlord and Tenant Act, Housing Acts, Consumer Standards, and relevant legislation and case law. Oversee Section 20 consultations and manage relationships with leaseholders, homeowners, and service providers. Provide expert advice on service charge matters across the organisation. Drive continuous improvement through complaint resolution, service reviews, and customer-focused practices. Financial Management and Reporting Develop robust service ..... full job details .....